At Adult-Toys.com, we strive to ensure your order arrives promptly, safely, and discreetly. Please review our updated shipping policies before placing your order.

---

Discreet Shipping

Your privacy is our priority. All packages are shipped in plain boxes or envelopes with no identifying advertisements. The return address will appear as:

EMART MEDIA
59 Lake Drive
East Windsor, NJ 08520

---

Free Shipping Options

We offer free shipping for qualifying orders within the continental United States only. Free shipping is not available for Canadian orders. While we make every effort to ship orders daily, high order volumes may result in delays.

• Free Standard Shipping: Orders of $49.00 or more (excluding tax, shipping, and oversize fees)
• Free Priority Shipping: Orders of $99.00 or more (excluding tax, shipping, and oversize fees)

Important Notes:

• Free shipping orders may take 1-2 business days to leave our facility.
• Shipping times and carriers for free shipping are at our discretion.
• Free shipping cannot be combined with other offers, promotions, or partner codes unless explicitly stated.

---

Shipping Rates & Policies

United States & Territories

• Standard Shipping (5–10 Business Days): $5.95 Flat Rate
• USPS Priority Shipping (3–5 Business Days): $9.95 Flat Rate

Canada

• USPS Priority Mail International (5–7 Business Days): $39.95 for the first item, $3.95 for each additional item
• USPS Express Mail International (3–5 Business Days): $49.95 for the first item, $4.95 for each additional item

Additional Notes:

• Customs, duties, and taxes are the responsibility of the recipient. If Adult-Toys.com incurs these charges, your credit card will be billed.
• Returned shipments will incur postage or freight fees.

---

Order Processing

Orders are processed in the sequence they are received and typically ship within 24 business hours. Large or transferred orders may require additional processing time.

Expedited Orders (Next Day & 2nd Day Air)

• These orders are prioritized, but delivery within 1–2 business days is not guaranteed due to high order volume or carrier limitations.
• Note: UPS and FedEx do not include weekends or holidays in their expedited service timelines.

---

International Orders

We currently ship to the USA and Canada only.

Important International Shipping Details:

• Customers must ensure video equipment is NTSC-compatible for adult video orders. Returns cannot be accepted for incompatibility issues.
• Adult-Toys.com is not responsible for packages impounded by customs or subject to import duties and taxes. Any additional charges must be borne by the customer.

Non-Delivery and Damaged Items:

• International delivery is not guaranteed. If a package is lost, stolen, or damaged, replacements or refunds will only be issued if:
  • Non-delivery is confirmed by the post office.
  • Damaged packages are returned to Emart Media.
• Packages returned due to an incorrect address will incur a 15% restocking fee or additional shipping costs for redelivery, based on the customer’s preference.

---

Questions?

If you have any questions about our shipping policies, please contact our customer care team here. We’re here to help!